Shipping policy

International Shipping: Yes, KoreaCrate offers international shipping to many countries.

Shipping Time: Our shipping process typically takes within a week, often as fast as two business days.

Next Shipment Date: The next box will be shipped on the same day of the month as your initial order. This policy also applies to Gift Box orders.

Tracking Number Updates: If you have received a tracking number, please allow up to 48 hours for the first update. Sometimes, there may be delays in updating the tracking information by the courier. Therefore, it may take some time for the details to be displayed.

Customs Fees and Taxes: Please be aware that each country has different rules regarding customs fees and taxes. If you are charged any customs fees or taxes upon delivery, we kindly remind you that KoreaCrate is not responsible for covering these charges. Import taxes and customs fees are determined and charged by your local government, over which KoreaCrate has no control.

Damaged or Incorrect Items: In the event that you receive a damaged or incorrect item in your KoreaCrate, please contact KoreaCrate customer support within 48 hours from the delivery. Kindly provide a photo of the issue to expedite the resolution process.

Please note that the information provided above is subject to change, and it is recommended to refer to the official KoreaCrate website or contact their customer support for the most up-to-date shipping policies and procedures.