Refund and Cancellation Policy
- Returns and Exchanges: Due to the curated nature of our subscription boxes, we do not accept returns or exchanges. All sales are final and non-refundable. We carefully curate and package our products to ensure they meet our high-quality standards.
- Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, we kindly request you to contact us within 48 hours of receiving your order. To assist us in resolving the issue promptly, please provide clear photographs of the damaged or defective item(s). Our team will work closely with you to find a satisfactory solution.
- Cancellation: Any amounts paid for subscription boxes and services are final and non-refundable. If you wish to discontinue receiving future boxes, we recommend canceling your subscription before the renewal date. Instructions on how to cancel your subscription can be found on our website. Please note that canceling your subscription should be done in advance to avoid being charged for subsequent boxes.
If you have any difficulties or require assistance with canceling your subscription, please do not hesitate to contact our dedicated support team at firstname.lastname@example.org. We are here to help and will respond to your inquiries as soon as possible.
- Disputes and Fraudulent Activity: We take fraud prevention seriously. In the event of a dispute raised by your credit card company or PayPal, or if we are notified of suspected fraudulent activity, we reserve the right to suspend or terminate your account and/or payment functionality. Additionally, pending box shipments may be suspended or canceled.
- Payment Issues and Support: Should you encounter any payment-related issues or require assistance, our dedicated support team is ready to help. Please reach out to us through our official support page at https://koreacrate.com/pages/contact. We strive to address your concerns promptly and provide the necessary support.
We reserve the right to modify or amend our refund and cancellation policy at any time. We encourage you to review this policy regularly for any changes. If you have any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact us at email@example.com.